Accessibility Statement

Effective Date: 04th September 2026

Last Updated: 04th September 2026

This Accessibility Statement applies to www.lucyvictoriadesigns.com. We want as many people as possible to be able to use this website, regardless of ability or the technology they use.

1. Our Commitment

Lucy Victoria Designs is committed to ensuring digital accessibility for all visitors, including people with disabilities. We are actively working to increase the accessibility and usability of our website and, in doing so, to adhere to many of the available standards and guidelines.

2. Conformance Status

We aim for our website to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

This site is a partial conformance target — while we work towards full compliance, some pages or third-party content (such as embedded booking widgets, maps, or supplier links) may not yet fully meet every success criterion.

3. Measures We Take to Support Accessibility

We aim to support accessibility through the following measures:

Using clear, readable fonts and sufficient colour contrast where possible
Providing descriptive alt text for meaningful images, including project photography
Structuring pages with headings and landmarks to support screen reader navigation
Ensuring the site can be navigated using a keyboard
Writing link text and button labels that make sense out of context
Testing pages periodically using accessibility checking tools and manual review
Reviewing new content and site updates with accessibility in mind before publishing

4. Known Limitations

Despite our best efforts, some parts of the website may not yet be fully accessible. Known limitations may include:

Some older images or portfolio galleries may be missing full alt text descriptions
Embedded third-party tools (such as enquiry forms, booking calendars, or maps) may not be fully accessible, as these are controlled by external providers
PDF documents (such as brochures or price guides) may not be fully screen-reader friendly

We are working to address these issues over time. If you encounter a barrier not listed here, please let us know using the contact details below.

5. Feedback and Contact Information

We welcome your feedback on the accessibility of www.lucyvictoriadesigns.com. If you experience any difficulty accessing content, encounter a barrier, or need information in an alternative format, please contact us:

Email: info@lucyvictoriadesigns.com

Postal Address: The Old Bank, 153 The Parade, Watford, WD17 1NA

We aim to respond to accessibility feedback within 5 working days.

If you contact us to request content in an alternative format such as large print, audio description of a project image, or a plain-text version of a document, we will do our best to provide this within a reasonable timeframe.

6. Enforcement and Complaints

If you are not satisfied with our response to an accessibility concern, you may escalate your complaint:

UK visitors: the Equality and Human Rights Commission (EHRC) enforces the Equality Act 2010 accessibility requirements www.equalityhumanrights.com
EU visitors: you may contact your relevant national accessibility enforcement body

7. Technical Specifications

Accessibility of this website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your device:

HTML
CSS
JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

8. Assessment Approach

We assess the accessibility of this website through the following approaches:

Self-evaluation using automated accessibility checking tools
Manual testing, including keyboard-only navigation checks
Ongoing review as new pages and content are published

9. Changes to This Statement

We may update this Accessibility Statement periodically as we make improvements to the site or as our review processes evolve. Any changes will be reflected in the "Last Updated" date above.

Welcome to Lucy Victoria Designs – a bespoke interior design service, committed to delivering elegant, tailored spaces that reflect each client's individual style and vision.