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Privacy
Policy

Effective Date: 04th September 2026 

Last Updated: 04th September 2026 

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Welcome to www.lucyvictoriadesigns.com. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or engage our interior design services. 

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By using our website or our services, you agree to the terms outlined in this Privacy Policy. 

1. Who We Are

Lucy Victoria Designs is an interior design studio offering design consultations, room and full-property design schemes, mood boards, sourcing and procurement support, and project management for residential and commercial clients. We may also share style inspiration and curated product recommendations, some of which may include links to third-party retailers. 

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Website: www.lucyvictoriadesigns.com  

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Contact Email: info@lucyvictoriadesigns.com 

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Registered Address: The Old Bank, 153 The Parade, Watford, WD17 1NA 

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ICO Registration Number: 13718415 

2. What Information We Collect

We collect personal data necessary to deliver our design services, respond to enquiries, and improve our website. 

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a. Information You Provide Voluntarily 

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  • Contact details: name, email address, phone number, and postal/property address (e.g. when booking a consultation or requesting a quote) 

  • Project information: details about your property, room dimensions or floor plans, photographs of your space, style preferences, budget range, and any other information you choose to share to help us design your project 

  • Payment and billing information: processed via secure third-party payment providers when you pay for a consultation, design package, or deposit (we do not store full card details ourselves) 

  • Communications: messages, emails, or call notes exchanged with us during your enquiry or project 

  • Newsletter sign-up: email address (and name, if provided) if you subscribe to our mailing list 

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b. Information We Collect Automatically 

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When you browse our site, we automatically collect limited information via cookies and analytics tools: 

  • IP address and approximate location 

  • Device type, browser, and operating system 

  • Pages visited, referral source, and time spent on the site 

  • Clicks on product or retailer links 

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This data helps us understand how visitors use the site and improve our content and services. 

3. Product Links and Third-Party Sites

Our website may contain links to third-party retailers for products we recommend or source as part of a design scheme. If you click one of these links, you will be redirected to a retailer's site where you may make a purchase. In some cases we may earn a commission on purchases made through these links, at no extra cost to you. 

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Please note: 

  • We do not collect or store any payment, order, or shipping information processed on a retailer's site. 

  • Any data you share on third-party websites is governed by their privacy policies, not ours. 

  • We encourage you to read the privacy policies of those retailers before providing them with your information. 

4. How We Use Your Information

We use your information for the following purposes: 

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  • To provide quotes, consultations, and design services you have requested 

  • To communicate with you about your project, including sourcing, ordering, and delivery coordination with suppliers on your behalf 

  • To process payments for our services 

  • To send newsletters or updates (if you've subscribed) 

  • To respond to enquiries or messages 

  • To analyse site traffic and improve our content and services 

  • To track the performance of any product links we share 
     

We do not sell or rent your personal data to any third parties. 

5. Legal Basis for Processing (UK GDPR)

We rely on the following legal bases to collect and use your data: 

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  • Contract – to provide the design services you have engaged us for 

  • Consent – when you opt into marketing communications or accept cookies 

  • Legitimate interests – to operate the website, analyse traffic, and improve our services 

  • Legal obligations – if required to comply with applicable laws (e.g. accounting and tax records) 

6. Cookies and Tracking Technologies

We use cookies and similar technologies to: 

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  • Measure traffic and engagement (e.g. via Google Analytics) 

  • Track clicks on product or retailer links 

  • Remember your cookie preferences 
     

You can manage or withdraw your cookie consent at any time via our [Cookie Settings] or your browser settings. See our Cookie Policy for full details. 

7. Email Marketing (Optional)

If you subscribe to our newsletter, we may send you occasional updates, portfolio highlights, or promotional content. You can unsubscribe at any time by clicking the link in any email or by contacting us directly. 

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We use a third-party email service provider Mailchimp to manage subscriptions and ensure your data is handled securely. 

8. Data Sharing

We may share your data with: 

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  • Trade suppliers, contractors, and tradespeople involved in delivering your project (only the information necessary to fulfil your order or installation) 

  • Payment processors, to handle invoices, deposits, and payments 

  • Email marketing platforms (if you opt in) 

  • Analytics providers (e.g. Google Analytics) 

  • Retailers or affiliate networks, for link tracking purposes only 
     

All third parties are required to handle your data in compliance with applicable privacy laws. 

9. Data Retention

We retain your data only for as long as necessary to fulfil the purposes described above, including ongoing project support and after-care, or as required by law (e.g. financial record-keeping). You can request deletion of your data at any time by contacting us, subject to any legal retention obligations. 

10. Your Rights (UK/EEA Residents)

Under UK and EU data protection laws, you have the right to: 

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  • Access the personal data we hold about you 

  • Request correction or deletion of your data 

  • Object to or restrict our processing 

  • Withdraw consent at any time (e.g. unsubscribe) 

  • Lodge a complaint with the ICO: https://ico.org.uk 
     

To exercise any of these rights, email us at: info@lucyvictoriadesigns.com

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including secure storage of project files and photographs and the use of reputable third-party payment processors. However, no online system is 100% secure. 

12. Children's Policy

This website is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us, and we will delete it. 

13. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date. Please check back regularly to stay informed. 

14. Contact Us

For questions about this Privacy Policy or how we handle your data, contact us at: 
 

Email: info@lucyvictoriadesigns.com 
 

Postal Address: The Old Bank, 153 The Parade, Watford, WD17 1NA 

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Thank you for visiting Lucy Victoria Designs.  ​We value your privacy and trust. 

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